Obtaining My Playstation Vita – A Customer Support Horror Story

PlayStation Vita illustration made in Inkscape...

In November I had a birthday, I’ve decided to buy a Sony Playstation Vita for myself as a birthday gift. Amazon had a nice Black Friday sale for the Vita – which might have pushed me to decide to buy myself a birthday gift, rather than going out there looking for a Vita and there happening to be a sale.


Amazon, for those who don’t know, won’t ship electronics to most countries outside of North America, and certainly doesn’t ship them to Israel. So, I’ve decided to use a deputy service, Buy2USA, an Israeli deputy service that has a very handy tool for ordering from Amazon – so long you order from Amazon, they tell you in advance exactly how much you will pay for the product, the shipping, the handling charges and the taxes – you know in advance the full sum you are expected to pay.

The product arrived, and all was well and good, but then I checked, and as part of the order I was supposed to receive codes for 3 months’ worth of PS+, and a code to download Playstation All-Stars Battle Royale, basically Sony’s answer to Nintendo’s Super Smash Bros. – I did not receive these codes. The one downside to ordering via Buy2USA from Amazon directly using the aforementioned method is that the account used to make the orders isn’t your account – it is theirs. So, these codes were supposed to be sent via email, but not to my account, but the deputy service’s.

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